Ordering
When does my order leave?
Orders placed before 17:00 AEST are picked up the same working day. Anything later goes out the next one.
Can I change the delivery address after ordering?
Write to us as quickly as you can. If the parcel has not left the warehouse we can usually update it. Once it is with the carrier we cannot.
I made a mistake on my order, what now?
Tell us straight away through our contact page with your order number. We will do what we can before it ships.
Getting your parcel
How long does delivery take?
Count 2 to 3 working days for us to get it ready, then 4 to 9 working days in transit. So 6 to 12 working days in total. Weekends and public holidays are not counted.
What does delivery cost?
Nothing. Shipping is free on every order, with no minimum spend.
Where do you deliver?
Throughout Australia. We cannot deliver to PO Box addresses or to restricted areas.
My parcel has not turned up.
If a delivery fails or the address was wrong, the parcel comes back to us and we will contact you to arrange a new one, which may cost extra. If it is lost or damaged on the way, email us at info@blairesydney.com and we will open an investigation with the carrier.
The full detail is in our Shipping Policy.
Sending something back
How long do I have to send something back?
30 days from the day your order arrives.
In what condition?
The same condition you received it in, unworn and unused, tags still on, in its original packaging, with the receipt or proof of purchase.
How do I start a return?
Email info@blairesydney.com with your order number. We confirm the return, then send you our warehouse address and how to post it. Anything sent back without asking first cannot be accepted.
Who pays the return postage?
You do, if you changed your mind or want a different size. If the jacket arrived damaged or if we sent the wrong one, tell us straight away and we will make it right.
Is there anything you cannot take back?
Sale items and gift cards.
I need another size, what do I do?
Send back the one you have and place a new order for the size you want. That is the quickest route, you do not wait twice.
When do I see my money again?
We let you know once your return has arrived and been checked. If it is approved, the refund goes back to the payment method you used, within 10 working days. If 15 working days have passed since we approved it and you have seen nothing, write to us.
Everything is set out in our Return and Refund Policy.
Paying
What can I pay with?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.
Which currency am I charged in?
Australian dollars. Every price on the site is in AUD.
Is it safe to pay here?
Yes. Checkout runs on an encrypted connection and your full card number never reaches us. Our Transaction Policy explains how it works.
Anything else
Write to info@blairesydney.com or use our contact page. We are here Monday to Friday, 09:00 to 17:00 AEST, and we aim to come back to you within 24 hours.